Morzaar Refund Policy

Last updated: November 2025

At Morzaar, we value your trust and want you to have a smooth, worry-free shopping experience. Our Refund Policy is designed to be simple, transparent, and fair to all our customers.

1. Overview

We understand that sometimes a product may not meet your expectations. If you’re not fully satisfied with your purchase, you may be eligible for a refund or replacement, depending on the product type and seller policy.

Refunds are processed according to the following terms and conditions.

2. Eligibility for Refund

A refund request can be raised if:

1. You received a damaged, defective, or incorrect item.
2. The product you received is missing parts or accessories.
3. The item is not as described on our website.
4. You did not receive your order even after the estimated delivery date.

To qualify for a refund, please ensure that:

1. The product is in its original packaging.
2. All tags, labels, and accessories are intact.
3. The request is made within the return period mentioned on the product page.

3. Non-Refundable Items

Some items are not eligible for a refund due to their nature. These include:

1. Products marked as “Non-returnable” or “Final Sale”.
2. Personal care items, innerwear, or hygiene products once unsealed.
3. Digital products, software, and subscriptions after activation.
4. Customized or made-to-order items.

4. How to Request a Refund

1. Log in to your Morzaar account.
2. Go to “My Orders” and select the order you want to return or refund.
3. Click on “Request Refund” or “Return Item”.
4. Provide a brief reason and upload clear photos (if applicable).
5. Our support team will verify and process your request within 24–48 hours.

5. Refund Process

Once your return is approved and the item is received by the seller or warehouse:

1. Refunds will be credited to your original payment method — such as UPI, Bank Account, Debit/Credit Card, or Wallet.
2. In case of Cash on Delivery (COD) orders, you can provide your bank or UPI details during the refund request.
3. Refunds are typically processed within 5–7 business days after product verification.

6. Replacement or Exchange

If you prefer an exchange instead of a refund, you can choose a replacement for the same product (subject to stock availability).

We will ship your replacement once the returned product has been received and inspected.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

1. Check your bank account or wallet again.
2. Contact your payment provider or bank; it may take time before the refund is officially posted.
3. If you still haven’t received it, reach out to us at
4. 📧 support@morzaar.com or via our Help Center.

8. Fraud & Misuse Policy

Morzaar reserves the right to reject refund claims that are found to be fraudulent, repetitive, or violating our Terms of Use.

Customers found misusing the refund system may face account restrictions.

9. Contact Us

For any refund-related queries or assistance, you can contact our customer service:

📧 support@morzaar.com

🕒 Available 9:00 AM – 8:00 PM, Monday to Saturday

10. Our Commitment

Your satisfaction is our top priority.

At Morzaar, we’re committed to ensuring every order is handled with care and every customer feels confident when shopping with us.